Do you supply your own cleaning products?
Yes, we supply all the products and equipment needed to complete a job. We’ve been using the same eco-friendly products for a while now, but we always study the latest advances in both technology and products to ensure we’re working in the healthiest and safest way possible.
Do I need to provide cleaning supplies
If you have a particular product that you would like our cleaners to use, please discuss this with us in advance, and we can inform the cleaning team of your wishes. Please also provide any special cleaning products to our cleaning team upon arrival.
Do you work weekends?
We work weekends for our commercial clients and for existing residential clients on exceptional occasions when emergency cleaning is required. As a rule, however, we do not work residentially at weekends.
Who will be cleaning my home or business?
Wherever possible we ensure that the same cleaning teams work for the same clients, which enables our employees to build a relationship with the people they’re cleaning for. Client-cleaner relationships of this kind help to foster trust and customer satisfaction. On occasion, however, circumstances beyond our control may dictate that this is not the case. If this happens, please be assured that the team taking over is every bit as diligent, talented and capable as the team you’re used to. All of our employees work to the same high standards; they are uniformed, fully insured and bonded, and will never eat, drink, smoke or operate an appliance while inside your home or business.
What is best way to schedule my cleaning appointment?
The simplest way to schedule a cleaning is to call our office at (570) 410-9012. You can also submit a quote request via our website, and a S&K Cleaning representative will contact you shortly.
What hours do you work?
Our earliest residential appointment starts at 8AM, and our latest at 4PM.
When cleaning for office and commercial clients we work to a schedule which minimizes disruption to your business. Please contact us any time and we’ll provide a detailed written estimation with no obligation at all.
Can I cancel last minute?
You may cancel or reschedule as you wish, but please bear in mind that we will have reserved a block of our working day to accommodate your cleaning. For this reason, we require 24-hour advance notice to cancel your appointment without penalty.
What will S&K Cleaning not do?
Our residential cleaning teams are intended to deal with standard cleaning issues only. If your requirements include highly intensive scrubbing – because of construction work, for example – we will have to provide a separate estimate for the cost of sending in a specialized team. We also do not remove or clean any kind of animal or human waste or rodents, even if they are in a trap and dead. Although we can provide estimates for specialized clearing requirements, our standard cleaning services do not include inside appliances, windows, grout cleaning, stone polishing, rust removal, furniture moving or any exterior cleaning. Nor do our regular teams climb ladders, though if you have elevated items which need cleaning, we’re happy to provide a separate estimate. Wherever possible, we work to give you what you need.
What if something breaks while your team is cleaning?
We treat your home or office with as much care as if it were our own, but genuine accidents can occasionally happen. In the event of such a mishap, our cleaning team will leave you a note, and our office manager will promptly contact you to discuss the incident. We will pay the cost of replacement or repair, and we carry insurance for more valuable items.
When it comes to items or collections of significant sentimental or monetary value, we ask that clients bring these items to our attention and instruct us to avoid cleaning them, as we’d rather leave your most precious objects undisturbed than risk an upsetting mishap.
In addition to valuable items and collections, we avoid cleaning curio cabinet interiors, and may opt not to clean sensitive items such as plasma television screens, computers, other electronic devices, and associated wires or plugs.
How shall i pay for my cleaning?
Residential clients can pay by cash, check or credit card, and payment is due at the time the service is delivered. If you’re not going to be at home during a maid service visit, you may opt to leave the cash or check in question on the kitchen counter before leaving the house. If you opt to pay by credit card, we will keep your card details securely on file at our office, and will charge the card once the cleaning has been done. Please note that a fee will be charged for any returned checks.
For our commercial clients, invoicing is once per month and payment is due on receipt.
Do You Guarantee a Day and Time for My House Cleaning Appointment?
S&K Cleaning can guarantee a day for your house cleaning, but the variation in daily schedules means we cannot guarantee an exact time, although we do specify a time of arrival which is usually within a 1-2 hour window.